I am writing to express our congratulations and thanks for the truly excellent service you have provided to us in our first month in Canberra. From the outset of our dealings with your company the customer service has been entirely professional from office confirmation of appointments, through to routine cleaning services and finally to emergency response actions when I flooded our upstairs bathroom.
Simon, who attended to our full house carpet and tile cleaning last month, was the ultimate professional from start to finish. He arrived exactly on time, completed the job efficiently and thoroughly, was always polite and took great care not to damage our newly painted skirtings. We couldn’t have asked for better service.
Then, two weeks ago when I flooded the bathroom on a Saturday afternoon the office staff arranged a call out within an hour to remove the water and set up the blowers. Again the serviceman could not have been more helpful. Subsequent visits to remove the blowers, re-lay the carpet and re-clean the carpet were arranged and conducted all with equal professionalism.
Morgans should be very proud of its employees and its product. It is rare to find excellence in the service industry these days. You have achieved it and are no doubt proud of it.
We wanted to express our sincere thanks and will recommend Morgans without hesitation to our associates and friends.